Topic: Communication error management in police-civlian interactions.
Supervisors: Prof. dr. Ellen Giebels and Prof. dr. Paul J. Taylor.
In my PhD project I focussed on the management of communication errors (e.g. using the wrong name, misrepresenting thoughts and feelings) of police officers in both suspect interviews and crisis negotiations. I explored what the consequences of erring are for both parties in the interaction. Besides, I assessed what can be done to effectively respond to the error (e.g. apologize, deny).